Consumer Disputes

Where issues regarding the quality of purchased goods or services arise, UK law almost always sites with the consumer. At Aristone Solicitors, we’re proud to offer flexible, affordable and accessible legal support for both consumers and businesses involved in disputes.

However complex or urgent your case may be, we’re here to help. Call Aristone Solicitors anytime to discuss your requirements in more detail.

Consumer Rights in the UK

In accordance with UK law, all goods purchased by consumers must be both fit for purpose and of satisfactory quality. In addition, they must be an accurate representation of their description. All businesses are bound by these rules, along with the regal requirement to draft and enforce policies that ensure fair and amicable agreements between themselves and their customers.

Should a provider of goods or services fail to comply with their legal obligations, the consumer affected may lodge a formal complaint. In most instances, consumer disputes can be settled by providing a refund, a replacement or a combination of the two. In some instances, compensation may also be required to bring the matter to a conclusion.

However, it’s not uncommon for businesses to find themselves facing accusations they believed to be false or unfair. In which case, the matter can quickly escalate into a complex, costly and time consuming dispute. Whichever side of the argument you find yourself on, we can provide the support and representation you need to bring the matter to a resolution as quickly and amicably as possible.

Contact a member of the team at Aristone Solicitors anytime for more information.

How We Can Help

Our experience and expertise extend to all aspects of consumer rights and consumer protection. We work closely with businesses and consumers across the UK on all types of disputes, including but not limited to the following:

• Consumer credit agreements
• Products not fit for purpose
• Unfair relationships
• Faulty or damaged products
• Financial difficulties
• Sale by description or sample
• Unfair contract terms
• Ownership disputes
• Fraudulent activity
• Disputes about goods
• Disputes about services

The introduction of the recent Consumer Act 2015 enhanced already robust protection for UK consumers, while placing even greater pressure on manufacturers, sellers and suppliers. As with all disputes, the key to a prompt and amicable resolution lies in seeking expert legal support at the earliest possible stage.

If you have any questions or concerns regarding a pending case or a dispute in progress, contact a member of the team at Aristone Solicitors anytime.

Alternative Dispute Resolution

At Aristone Solicitors, we work hard to ensure that as many consumer disputes as possible are resolved outside the courts. We find that the vast majority of disagreements between consumers and suppliers/service providers can be brought to a conclusion through alternative dispute resolution.

Examples of which include mediation, litigation and expert evaluation – all of which can help avoid the costs and complications of court proceedings.

Whatever the nature and complexity of your case, we’re standing by to take your call. Contact a member of the team at Aristone Solicitors anytime for more information.